Ivr manual testing

 · Why is IVR load testing a must? Because every load increase in a contact center leads to a call duration growth, and your business loses money. If connection quality goes down and audio delays increase, the business has to hire more employees to serve the www.doorway.ruted Reading Time: 50 secs. alarms to test the failure situations. An IVR application testing life cycle involves thorough test-ing of the application prior to its installation in a production environment in which IVR processes inbound phone calls, pre recorded messages including information extracted from databases and potentially routes calls to call centre. These tools need IVR call tween Automated and Manual testing such as Extent of hu- flow as an input and some threshold limit so that if the IVR man interfere, Nature of application, knowledge level of application exceeds the threshold limit, the monitoring team testing team, time constraint, environment www.doorway.ruted Reading Time: 14 mins.

Why is IVR load testing a must? Because every load increase in a contact center leads to a call duration growth, and your business loses money. If connection quality goes down and audio delays increase, the business has to hire more employees to serve the customers. IVR automation is very cost effective as it gives a clear and concise output to the customer. Manual testing of IVR system become boring as the tester has to listen to the same prompts repeatedly and also same repetitive input needs to be given to the IVR system, which in turn may cause failure in the system. But, more importantly is systemically, without subjectivity, maps the IVR visually, with all the data it accumulates. The data then becomes a test cases, and you can verify the current IVR solution, as well as let it test when you make modifications and pre-test prior to production, as well as in production. Way more efficient than a human.

#1 IVR Testing for Capacity · Load testing (testing general use) Can the IVR system sustain the level of use you expect it to get? · Soak testing (testing. IVR Testing. Automated Testing for Interactive voice. Response Systems. Test faster and significantly increase the quality of your customer's telephonic. Key Words: IVR, telephony, CTI, Client-Server, Test Automation,. Test System Fake Pipe (TSFP), integration, simulated calls,. Results, system under test.